Five phases, full transparency. From order confirmation to shipping notification — track your production every step of the way with real-time updates and rigorous quality control.
Every order follows a structured workflow from sample approval to final shipment. Our sales team sends regular updates via email and online notification at each milestone so you always know where your production stands.
Finalize design specs, tech pack, fabric selection, sizing, and quantity. Confirm quotation and sample development schedule.
Pattern making, grading, sample fabric sourcing, and pre-sample cutting to prepare all materials before prototype sewing.
Prototype manufacturing — cutting, sewing, printing/embroidery, washing, and finishing executed according to confirmed specs.
Full sample QC, measurement verification, and express courier dispatch so the client receives the prototype for approval.
Client review and feedback confirmation. Once approved, the sample becomes the sealed standard for bulk production.
Confirm the approved sample becomes the sealed standard for bulk production. Review final specs, quantities, and production schedule before materials are ordered.
Source and inspect all bulk fabrics, trims, labels, and accessories to ensure they match the approved sample and meet quality standards.
Lay and cut fabric according to graded patterns, then bundle pieces by size and color for efficient sewing line flow.
Assemble cut pieces on the production line — stitching panels, attaching collars, cuffs, and pockets to build each garment.
Apply decorative and functional finishes such as printing, embroidery, patches, washes, and special treatments per the tech pack.
Run garments through controlled washing and drying cycles to achieve the desired hand feel, shrinkage control, and vintage effects.
Conduct final quality inspection for stitching, sizing, and appearance, then fold, bag, and pack garments into cartons.
Load containers, complete customs documentation, hand off to the carrier, and send tracking information to the client.
Actual production time may be influenced by order volume, seasonal demand, and special requirements. We will make every effort to complete your custom apparel within a reasonable timeframe.
Quality is our top priority. Every piece meets the highest standards through a strict 3-step quality control process — checked at fabric, mid-production, and final garment stages.
We start by carefully checking all fabrics for weight, texture, color consistency, and any defects before cutting begins.
During production, we verify all prints and embroidery for accuracy, placement, color matching, and durability.
Each finished product is checked for stitching quality, sizing, labeling, and overall appearance before packaging.
We welcome third-party inspections before shipment for added confidence. SGS, ITS, BSCI, and client-appointed inspectors are all welcome to audit our production and verify quality on-site.
Every batch undergoes rigorous lab testing to ensure dimensional accuracy, durability, and color fastness meet international standards.
Precise measurement of every garment dimension against spec sheet — chest, length, sleeve, hem — ensuring consistency across the full size run.
Sensory evaluation to detect any chemical or abnormal odors from dyeing, printing, or finishing processes — ensuring garment is ready for retail.
Tensile strength testing on all major seams — shoulder, side, armhole — to verify stitch integrity and prevent seam failure during wear.
Accelerated rubbing and light exposure tests to measure color fastness — ensuring prints maintain vibrancy through repeated wear and washing.
Multiple wash cycles at standard temperatures to test shrinkage, color bleeding, fabric distortion, and print/embroidery durability after laundering.
Additional tests available: AZO dye test, formaldehyde, pH value, heavy metals — compliant with EU REACH & US CPSIA standards.
REQUEST TESTING →Self-service support for the most common production schedule questions. Need more help? Our service team is one message away.
We send regular order status and production progress updates via email, SMS, or online notification according to the agreed timeframe. If you need to check the status of your order instantly or have any questions, please feel free to contact the service team — they will provide you with detailed information and support.
After the order is confirmed, we arrange production as soon as possible. Some preparatory work is done before production, such as checking order details, preparing materials, and making PP samples. The specific production start time varies according to the order type and current production status. You can check the order status with the service team to get accurate information.
We apologize for any inconvenience caused. Production delays may result from various factors such as increased order volume during peak periods or raw material supply issues. We will do our best to resolve the delay and speed up the production schedule. If there is a delay, we will notify you in time so that you can stay abreast of the situation and plan accordingly.
Yes, we provide international shipping service and full logistics information. Once your order is shipped, we provide detailed information including the shipping company name, shipping method, and order tracking link — so you can keep track of the logistics status and estimated time of arrival of your order in real time.
If you have any questions, concerns, or complaints, we recommend contacting the business team that serves you directly. You can also get in touch with our customer service team through the contact information provided on our official website. We will reply to your inquiry as soon as possible and make sure your problem is properly handled.
Yes, we provide return and exchange service. If the goods you received have quality problems or do not meet your customized requirements, please contact us as soon as possible and provide relevant photos and detailed descriptions. We will evaluate your situation and provide you with instructions for return or exchange.
